Cancellation, Return, and Custom Product Policy

1. Order Cancellations
Due to the nature of manufacturing products on a per-order basis, cancellations, if approved by Carbon Shocks, will result in the issuance of a store credit equal to the order value minus an industry-standard 15% cancellation fee.

2. Custom Items
Custom items are strictly non-cancellable and non-negotiable. However, they may be transferable at the customer's discretion. For the purposes of this policy, "custom items" include, but are not limited to:

• Bagged Bypass Shocks,

• Custom non-standard Bypass Tube Layouts,

• Custom-fit coil-overs, and

• Any shocks requested by a customer that deviate from standard specifications.

Please note that custom items may have extended lead times due to the complexities of customization. Carbon Shocks cannot guarantee exact lead times for these products.

3. Returns
At this time, returns are not permitted. However, if a return is approved at Carbon Shocks' discretion, a store credit will be issued for the value of the returned item(s), minus shipping costs. As Carbon Shocks is not at fault for the return, these costs will be deducted from the credit.

4. Custom Item Verification
It is the sole responsibility of the customer to verify the fitment, form, engineering and finish of any custom item prior to purchase. As custom items are made to the specifications provided by the customer, they are non-returnable. Any failure to verify product specifications will remain the customer's liability.

Carbon Shocks is a manufacturer of shocks and does not guarantee exact fitment for every kit or option. The company cannot infer the customer's intended use of the product. Customers must provide accurate information and perform the necessary research regarding their project requirements. Consequently, the customer assumes full responsibility for their purchase should the item not fit as intended.

5. Shipment Issues
Claims for damaged or lost shipments must be reported within 48 hours of delivery. Customers are strongly advised to inspect their products immediately upon receipt. To file a claim, contact Carbon Shocks or the dealer from whom the product was purchased.

• All shipments are insured.

• Claims for damaged goods cannot be processed more than 72 hours after delivery.

• If a shipment is marked as "delivered" and confirmed by the carrier, Carbon Shocks is no longer liable for the package.

For enhanced security, ensure that the delivery area is safe, and if a signature is required for delivery, please notify Carbon Shocks in advance.