Due to the nature of manufacturing on orders If a Cancellation is approved by Carbon shocks, a store credit will be issued for the value minus an industry standard 15% cancellation fee. Custom items are non cancel able and non negotiable however they are transferable. Custom items include Bagged Bypass Shocks  Custom Bypass Tube Layouts. Custom Items do have extended lead times based on the customization required and we are not able to give exact lead times for these items.Currently No Returns are permitted. If a return is approved by Carbon shocks, a store credit will be issued for the value minus Shipping Cost as Carbon is not at fault for the return. IE wrong shocks ordered, information not provide at the time of order or any other reasons Carbon is not at fault. Returns will be shipped at the buyers expense and a 15% restocking fee will be imposed as shocks will be in used condition and require a complete tear down and service regardless of condition.  Damage Shipment Claims and or lost shipment.Any and all damaged goods must be reported with in 48 hours of receipt of delivery from Carrier. Please open your products immediately and inspect for any issues and contact Carbon Shocks or the Dealer purchased from. All shipments are shipped insured and covered. We are unable to process any claims for damaged goods after 72 hrs from shipment delivery. If a shipment shows delivered and is confirmed by the carrier we are no longer liable for the package. Please ensure delivery area is secure and if signature is required please contact us in advance prior